Our Policies

Shipping

Once your order is placed, there is a mandatory 24 hour payment processing period. Once we ship your order, you will immediately receive a tracking number to the email you provided to us 7-10 business days. Business days do not include weekends or holidays. Expedited shipping available for an extra charge. please note custom orders and colors may take longer shipping due to the custom process.

Payment and Returns

All major Credit and Debit Cards are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full. NO P.O. BOX shipping available please make sure your physical address matches the shipping address related to the payment method you’ve provided

NO Returns & or Exchanges

All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Exotic Lox 

Warning - Colors may appear slightly different depending on lighting and camera lenses. Please review all images and read descriptions before placing an order. Additionally, our wigs are cut to achieve a flawless finish therefore, the base length of the wig is the same as stated but might be a bit shorter.

ALL SALES ARE FINAL. No refunds no exchanges please ask for colors and photos before purchase for out of state shipping 

Legal

DISCLAIMER: We have no relations with "Aliexpress" which is a middle man company. We deal with a direct factory that customizes everything exactly how we want that we supply you with.

We have done much research & testing to supply the best quality. If you don't know how to properly care for your hair, it is not our responsibility. We provide all the proper details to ensure you have longevity with your extensions.

This Company does not exclude liability for any damage caused due to improper installation. After the sale we are not liable for any defects, damages, or misuse of products, we check all our products through quality control before shipping. Exotic Lox will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Exotic Lox products at their own risk. Exotic Lox will not be held liable for any costs associated with the installation or removal of the product, no exceptions. 

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removed, or edited any materials or content on this Site, refusing to process a transaction or suspending any transaction after processing has begun. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.